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Terms & Conditions

BOOKING POLICY

  • Bookings are confirmed once an agreed upon date/time has been sent via email and a 20% deposit has been paid.

  • Bookings are based on the provided information by clients of accurate number of bedrooms, bathrooms and any additional rooms.

  • Quotes are subject to change if the size or condition of the property differs from the information provided at booking.

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DEPOSITS & PAYMENTS POLICY

  • Upon acceptance of booking, a 20% deposit must by paid one week prior to the scheduled clean.

  • The remainding balance is due on the day of the clean upon completion.

  • The deposit is deducted from the total cost of the booking.

  • Additional services requested during the clean will incur a surcharge of 10% ontop of the service price.

  • Outstanding balaces may result in future bookings put on hold.

  • Clients are to provide 24 hour notice for cancellations, if less than 24 hours notice is given the deposit becomes non refundable.

  • Upon acceptance of bookings via email and/or payment of the deposit the client agrees to these terms and conditions.

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CLIENTS RESPONSIBILITIES

  • Pick up personal belongings from floors and surfaces where possible.

  • If a surface area is 70% or more covered in items, the area will not be cleaned.

  • Dishes are to be put away and sinks cleared.

  • Any animals are to be put outside/out the way when we attend the home whilst cleaning.

Our services are designed around cleaning your home rather than organising and decluttering personal belongings.

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BREAKAGES AND DAMAGE LIABILITY

  • Cleaners are not resp0nsible for existing damages or fragile items before the clean.

  • Cleaners are only liable for damages caused by gross negligence, in this instance the cleaner agrees to pay the client in losses/damages that are capped at $500 inc gst.

  • Any pre-existing faults, wear and tear, brittle filters, rusted crews, worn seals, electrical failures, scratched/shattered glass that is not due to clear cleaner negligence are not the responsibility of the cleaner to fix/replace.

  • If the client requests the cleaner to use their own products/cleaning appliances the cleaner is not liable for any damages these may cause to the home.

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SATISFACTION AND RE-CLEAN POLICY

  • If a clean is not to standard, the client is required to report this in writing within 12 hours of the clean with clear photographic evidence of insufficient cleaning.

  • Our prices are based on the type of cleaning package agreed upon, additional charges may apply for heavy build up, calcium stains, grease, mould, excessive rubbish, neglected areas, or any other conditions outside the agreed clean.

  • Complaints/resolutions can be sent to cleanthingsperth@outlook.com

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END-OF-LEASE / BOND CLEAN POLICY

  • End of lease cleans are subject to the end of lease clean list provided by Clean Things Perth and are not required to follow the property managers/clients checklist.

  • While we will complete the agreed services to a professional standard, we do not guarantee bond refunds as this is determined by the property manager/owner.

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SAFETY POLICY

  • For the safety of our cleaners, we reserve the right to decline or stop work where conditions are unsafe including hazedorous substances, agressive animals, dangerious environments or other safety risks. In the event this happens the client is responsible for paying 100% of the booking.

  • We are not responsible for cleaning of biohazedorous contaminations.

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